Amazon FBA Reconciliation Services That Recover Money Amazon Owes You

AWe use secondary user permissions within your Seller Central account — you grant us specific permissions (inventory, reports, cases) and can revoke access at any time. We never request your primary login credentials. The access level we need is limited to reading reports, submitting support cases, and viewing inventory data.

AWe file claims for the full range of FBA reimbursement categories: inventory lost in transit to Amazon fulfilment centres, inventory damaged at fulfilment centres, customer returns not restocked correctly, units destroyed without authorisation, inbound shipment quantity discrepancies, and customer refunds issued without inventory being returned. Most sellers have unclaimed reimbursements across multiple categories.

AMost FBA sellers with 6 or more months of history recover 1 to 3 percent of their annual FBA revenue in our first audit. For a seller doing $500K per year in FBA, that is typically $5,000 to $15,000 recovered. The exact amount depends on how long since the last reconciliation and how many inbound shipment discrepancies have accumulated.

AInitial audit and claim filing typically takes 5 to 10 business days depending on the volume of historical data. Amazon response time on claims varies: straightforward inventory discrepancy claims are typically resolved within 2 to 4 weeks. Complex cases requiring escalation can take 6 to 12 weeks.

AVery little. We handle the full process from data pull through claim submission and follow-up. You may need to provide documentation such as your original inbound shipment packing lists if Amazon disputes a claim, but most claims are resolved using data we pull from your Seller Central reports directly.

AAmazon has a 9-month lookback window for most claim types — claims older than 9 months from the incident date are no longer eligible. This is why regular reconciliation is important. Some claim types such as overcharge fees have different windows. We file all eligible claims as quickly as possible after the audit to avoid approaching these deadlines.