Privacy Policy for 1Solutions

Last Updated: February 11, 2025

1Solutions (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website, products, and services (collectively, the “Services”). By using our Services, you consent to the practices described in this policy.

1. Information We Collect

We collect information to provide and improve our Services. The types of information we collect include:

Information You Provide Directly:

• Contact Information: Your full name, email address, phone number (including mobile), postal address (including billing and shipping addresses), company name, and any other contact details you provide.
• Account Information: Username, password (encrypted), security questions and answers, profile picture, and other registration details.
• Payment Information: Credit card details (card number, expiration date, CVV), debit card details, bank account information, billing address, and transaction history. Please note that payment processing is often handled by PCI DSS-compliant third-party processors, and we may receive limited payment-related information, such as transaction IDs and confirmation details.
• Communications: Records of your communications with us, including emails, chat logs, support tickets, and feedback submissions. We may record and store phone calls for quality assurance and training purposes.
• User-Generated Content: Any content you create or upload through our Services, such as comments, reviews, forum posts, project files, documents, images, and videos.
• Preferences and Settings: Information about your preferences and settings, such as language preferences, notification settings, time zone, and display preferences.
• Feedback and Surveys: Information you provide in surveys, feedback forms, customer satisfaction questionnaires, and user research studies.
• Professional Information: Job title, company details, industry, and other professional information.

Information We Collect Automatically:

• Usage Information: Details about how you interact with our Services, including pages visited, features used, time spent on the website, search queries, clickstream data, and navigation patterns.
• Device Information: Information about your device, such as IP address, browser type, operating system, device identifiers (including mobile advertising identifiers), device model, screen resolution, and mobile network information.
• Cookies and Tracking Technologies: We use cookies, web beacons, pixel tags, and similar technologies to collect information about your browsing activity, preferences, and interactions with our Services. You can manage your cookie preferences through your browser settings or through our cookie consent tool.
• Log Data: Server logs that record information about your interactions with our Services, including IP addresses, access times, requested URLs, referral URLs, and error logs.
• Location Information: If you enable location services, we may collect information about your device’s precise or approximate location, including GPS coordinates, Wi-Fi network information, and mobile network location.

Information from Third Parties:

• Social Media Platforms: If you connect your account with social media platforms, we may receive information from those platforms, such as your profile information, contact list, and social media interactions.
• Business Partners: Information from partners who provide services integrated with our Services or who assist us with marketing, analytics, and customer support.
• Publicly Available Information: Information from publicly available sources, such as public databases, social media profiles, and professional networking sites.
• Credit Bureaus and Fraud Prevention Agencies: Information used for identity verification and fraud prevention.

2. How We Use Your Information

We use your information for various purposes, including:

• Providing and Maintaining Services: To provide access to our Services, process transactions, fulfill orders, manage user accounts, and provide customer support.
• Communication: To respond to your inquiries, provide customer support, send important notifications, and communicate with you about our Services.
• Personalization: To personalize your experience, provide tailored content, recommend relevant products and services, and improve user engagement.
• Marketing: To send you marketing and promotional materials, including newsletters, special offers, and targeted advertisements (where permitted by law).
• Analytics and Improvement: To analyze usage patterns, improve our Services, develop new features, conduct research, and enhance user experience.
• Security: To protect our rights, prevent fraud, detect and prevent security breaches, and ensure the security of our Services.
• Legal Compliance: To comply with legal obligations, respond to legal requests, enforce our terms of service, and protect our legal rights.
• Business Operations: To conduct internal business operations, such as auditing, data analysis, and business planning.

3. Sharing Your Information

We may share your information with the following parties:

• Service Providers: Third-party vendors who assist us with providing our Services, such as payment processors, hosting providers, analytics providers, marketing agencies, customer support providers, and IT service providers.
• Business Partners: Partners who offer products or services that may be of interest to you, or who assist us with marketing, sales, and business development.
• Legal Authorities: When required by law or to protect our rights and the rights of others, such as responding to subpoenas, court orders, or government requests.
• Affiliates: To our subsidiaries and affiliated companies for business purposes, such as providing customer support and improving our Services.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction.
• With Your Consent: We may share your information with other parties with your explicit consent.
• Public Forums: Information shared in public forums, such as comments and reviews, may be visible to other users.

4. Data Security

We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. These measures include encryption, firewalls, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We may also retain your information to comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Choices and Rights

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request to correct any inaccuracies in your personal information.
• Deletion: You can request to delete your personal information, subject to legal limitations.
• Opt-Out: You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us.
• Cookie Preferences: You can manage your cookie preferences through your browser settings or through our cookie consent tool.
• Data Portability: You can request to receive your personal information in a portable format.
• Withdraw Consent: You can withdraw your consent to our processing of your personal information at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority.

To exercise these rights, please contact us using the contact information provided below.

7. Children’s Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under this age. If we become aware that we have collected personal information from a child under 13, we will take steps to delete it.

8. International Data Transfers

Your information may be transferred to and processed in countries outside of your jurisdiction, including countries that may not have data protection laws equivalent to those in your country. We take appropriate measures to ensure that your information is protected in accordance with this Privacy Policy and applicable laws, including implementing standard contractual clauses or relying on other legal mechanisms.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website or by other means, such as email. Your continued use of our Services after the changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: info@1solutions.biz
Address: 401, Vinayak Complex, Vijay Block, Laxmi Nagar, Delhi- 110092, INDIA